Sales & Return Policy
Dear Valued Customer,
Spencer’s International Group, LLC (“Spencer’s International”) would like to take this opportunity to remind you, as a valued customer, of our standard terms and company policies.
Unless otherwise approved by Spencer’s International, the standard payment terms for any credit approved orders are Net 30 Days from invoice date. Credit approval takes about 7 to 10 days, and Spencer’s International has sole discretion in approving, modifying or terminating any payment terms.
Non-approved credit orders will be sent on COD or pre-payment terms.
All orders are FOB Miami, FL. Any additional or different terms must be made in writing and acceptance is expressly made conditional on assent of Spencer's International Group, LLC.
Any claim on a shipment received from Spencer’s International must be made within 48 hours of receipt of the shipment. Timely information is necessary to file a claim with a carrier and without certain pieces of information or product from the shipment we cannot file a valid claim. Therefore, we please ask that you notify us within 48 hours, keep the box that the goods were shipped in, and that you always note on the delivery receipt if a box or boxes contained in your shipment were in any way damaged or opened. Failure to keep to these procedures will release Spencer’s International from any liability or duty, if at all, and will then be the customer’s responsibility to pay the full amount in the invoice and place his claim directly with the carrier.
Spencer’s International’s standard shipping terms are FOB seller, unless expressly agreed upon between the Spencer’s International and the customer. Therefore, Spencer’s International is not responsible for any damages to the merchandise while “en route” that is caused by or shall be the responsibility of the carrier or shipping company; unless Spencer’s International has agreed to provide freight to the customer and so long as the procedures above-mentioned are followed. Otherwise, Spencer’s International will then have the discretion to assist the customer in their claim but does not have the obligation or duty to do so.
Any return must have a Return Authorization Number on the outside of each carton. Please contact our Customer Service Department for all Return Authorization Forms and/or Numbers.
All returned merchandise will be charged a 10% restocking fee. The 10% will be assessed against the net value of the return and Spencer’s International will issue a credit for the difference, upon receipt of the goods. All returned merchandise must be returned in the original packaging and in a saleable condition.
Any and all claims of warranty or defective merchandise for credit or replacement must be made within 10 days from receipt of shipment. If a garment has been worn or altered in any way, Spencer’s International will use their discretion regarding the return of the merchandise. Please contact our Customer Service Department for an authorization number.
Additional Freight Charges
Surcharges and/or additional freight charges Spencer’s International incurs will be charged back to the customer. The most common reason for these charges include, but are not limited to, multiple delivery attempts and incorrect shipping information provided by the customer.
Minimum Order Policy
Minimum Orders for our Spencer's Grow With Me! line = $250.00. Orders must be placed in multiples of 4. There is no minimum order requirements for Spencer's Printables as we have pricing for Open Stock, Per Dozen and Per Case.
Thank you very much for your cooperation and understanding of these policies. Should you have any questions concerning these policies please feel free to contact our Customer Service Department at (305) 821-1260.